General terms and conditions of sale

Art. 1 Area of validity
The order submitted online to Hotel Adler srl, with legal seat in Reziastr. 7, 39046 Ortisei / Val Gardena (BZ) via the homepage is regulated exclusively by the following general conditions of business, in the version effective at the moment of purchase. The text can be downloaded on the customer’s computer or printed.
Hotel Adler Srl does not acknowledge any differing conditions from the purchaser, unless Hotel Adler Srl has explicitly approved these in written format.

Art. 2 Contract formation and right of withdrawal
The product prices applied are those published on the homepage at the moment of order, which is completed by submitting the specific order form.
The contract between Hotel Adler Srl and the customer is completed through the submission of the order form by the customer and the acceptance by Hotel Adler Srl. The customer’s order has to be submitted through the fully completed order form, which is available on the homepage of the Hotel Adler Srl ( Hotel Adler Srl accepts the order by sending an order confirmation to the customer’s email-address.
Only the order confirmation sent by Hotel Adler Srl entitles the customer to the right of delivery.

According to art. 64 of the legislative decree 206/2005, the customer has the right to cancel the contract without any need to specify reasons and without penalties within 14 days after receiving the order. The cancellation has to be communicated by sending in a written document (registered mail or e-mail) to Hotel Adler Srl, with legal seat in 39046 Ortisei / Val Gardena (BZ),
The postage expenses of orders to be returned are borne by the customer – the return has to be completed within 14 days. The returned products have to be unused, intact and in its original packaging.

Right of withdrawal according to legislative decree 206/2005

2.1 The right of withdrawal is applied to the products listed in the legislative decree nr. 206 of the 6th September 2005.
2.2 The customer has the right to withdraw from the contract without penalties and without specifying the reason within 14 (fourteen) days after the delivery of the ordered products.
2.3 If the customer wants to exercise the right of withdrawal, this has to be notified to the trader through the withdrawal form in annex I, section B of the legislative decree nr. 21/2014 or present an unequivocal written declaration of withdrawal from the contract. The customer is charged for the burden of proof for exercising the right withdrawal. To exercise the right of withdrawal, the return of the ordered products, if undertaken within the abovementioned deadline and according to the procedures specified in art. 12, can replace the notice explained above. The post office date or carrier date is applied.
2.4 The product shall be returned without delay and, in any case, within 14 (fourteen) days from the date of when the withdrawal from the contract is communicated to the trader by the customer. A refund of the complete purchase price shall only be given if the returned goods are intact and in a condition that maintains its initial features and function.
2.5 The customer cannot exercise the right of withdrawal for products that are produced following the customer’s specification or clearly made for order, for products that cannot be returned by definition or that have a short-term expiry date.
2.6 To exercise the right of withdrawal following the regulations of this article, the customer is charged for the fees involved in returning the products.
2.7 In the case of a withdrawal, the customer is refunded for the payments that are already made, except for the additional costs that arise from a decision by the customer to choose a delivery mode other than the standard delivery offered by the trader. The refund is completed without delay and in any case within 14 days upon informing the trader of the intention to exercise the right of withdrawal. The trader may withhold the refund until the ordered goods have been received or until the customer provides evidence of having returned the products, unless the trader has offered to collect them.
The address for returning the goods is: Hotel Adler, Rezia Str. 7, 39046 Ortisei, Italy
2.8 The obligations for the two parties involved are terminated when the customer notifies the intention of exercising the right of withdrawal to the trader. The regulations of this article remain unchanged.
Explicit sunset clause:
2.9 The obligations for the customer, presented in art. 9, are essential for this contract. Therefore it is explicitly agreed that the failure to fulfil even just one of these obligations, unless this is due to chance or force majeure, leads to the dissolution of the contract, according to art. 1456 of the Italian civil code, without the need for a judicial decision.
2.10 Communication between the trader and customer is preferably effected via e-mail to the corresponding e-mail addresses, which are regarded by both parties as a valid means of communication and, being acknowledged as electronic documents, can be utilized in court, except for the cases explicitly stated by the law.
2.11 Written communication addressed to the trader, as well as complaints, are valid only when sent to the address Hotel Adler GmbH, Reziastr. 7, 39046, Ortisei (Italy), VAT 0135 0320 212, or email address: or by telephone to T 0039 0471 775 544
2.12 Both parties may change their email address for the abovementioned purposes, as long as this is communicated to the other contract party in keeping with the formalities stated in the previous paragraph.

Art. 3 Delivery
Hotel Adler Srl delivers the purchased items available from stock to the address indicated by the customer in the order form within 5 – 7 working days after receiving the payment, unless differently agreed by the parties. Should the delivery date be postponed, this is immediately communicated to the customer. Unfortunately it is not possible to organise the delivery via telephone.

Complete liability and risk regarding the order is transferred to the customer – for partial delivery as well – in the moment of delivery from the part of Hotel Adler Srl or its representative, to the carrier.
Should the two parties establish no other delivery term in written form, Hotel Adler Srl is obliged to deliver the ordered goods within 30 days from the order confirmation.

In order to avoid any delivery problems, the customer should make sure that someone collects the delivery in the times indicated on the delivery address.

Art. 4 Delivery charges
Hotel Adler Srl delivers exclusively within European territory, by means of specially indicated carriers.
Delivery charges for spa products within the EU: Euro 10 per order. Delivery free of charge within the EU for an order of spa products of more than Euro 100. For wines and oil the delivery is charged with the indicated price per product.
Upon request from the customer, Hotel Adler Srl communicates the shipping costs for deliveries in non-EU countries, preserving the unappealable right to reject such purchase requests without the need to specify the reasons for it.

Art. 5 Expiry date and payment
The purchase price is due to with the order confirmation. The price in effect in the moment of order is applied.
Payment can be completed with the following options:

1. Credit card
2. PayPal
3. Bank transfer

Hotel Adler Srl accepts credit card payments by Visa, Master-/Eurocard, American Express. Credit card details are shown on the website when ordering. The details are directly transferred to our server through a protected connection (SSL encryption with 128 bit). Immediately after the transaction, the data is automatically cancelled from the server. With this method we can guarantee maximal security. Credit card details can be communicated also by telephone.

PayPal is an online payment service allowing fast, simple and safe payments. The account data is stored on your personal PayPal account and the registration is completed only through PayPal. We are immediately informed of the confirmation of the payment, ensuring a fast processing of your order. For further information visit

Should you wish to pay for your order in advance, we ask you to transfer the total amount after completing the order on the following account:
Account name: Hotel Adler Srl, Reziastr. 7, 39046 Ortisei (Italy)
Bank: Cassa Rurale Castelrotto – Filiale Ortisei
IBAN: IT 17 X 08056 23120 000302000172

Art. 6 Warranty and liability
The product images may differ from the appearance of the delivered goods.
For faulty products sent by Hotel Adler Srl within the EU, Hotel Adler Srl is liable following the regulations for the purchase of consumer goods (legislative decree 206/2005).
Hotel Adler Srl is responsible only for damages caused by the use of the product in spite of following the instructions.

Art. 7 Data protection
According to the provisions of art.13 of the legislative decree 196/03 (Italian privacy code), the customer declares to be fully informed with reference to the data processing mode and its purpose as well as to the customer’s rights following art.7 of the legislative decree 196/03 and subsequent modifications (
With a click on the box at the bottom of the general terms and conditions of sale, the customer declares to have taken notice and acknowledged the information above and agrees to the processing of personal information by Hotel Adler Srl as previously stated, following the provisions of art. 23.

Art. 8 Applicable law and legal domicile

The Provincial Court of Bolzano has the legal domicile.
The contractual relationships are subjected exclusively to Italian legislation.
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